Privacy Policy

This Privacy Policy sets out how Haulerr uses and protects any information that you provide when using the Haulerr website or mobile application for Customers and Driver Partners.

This Privacy Policy is an electronic record between you and Haulerr under the Information Technology Act, 2000, together with the rules framed from time to time.

Your privacy matters to Haulerr (the “Company”, “we”, “Haulerr”, or “us”). This Privacy Policy describes our policies and procedures regarding the collection, use, disclosure, storage, and protection of your information when you use our website at

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or the Haulerr mobile application, collectively referred to as the “Haulerr App”.

This Policy applies to customers, service recipients, Enterprise Customers, authorized users of Enterprise Customers, and Driver Partners using services including 2 Wheeler, 3 Wheeler, Truck, Movers & Packers, and All India Parcel Delivery.

The terms “you” and “your” refer to users of the Haulerr App, including an Enterprise Customer or any person authorized by an Enterprise Customer. The term “Services” refers to services offered by Haulerr through the Haulerr App or otherwise.

This Policy forms part of and must be read together with the applicable Terms & Conditions and Driver Partner Terms & Conditions.

By using the Haulerr App or Services, you consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree with this Policy, please do not access or use the Haulerr App.

Haulerr may update this Policy from time to time. You should review this page periodically to remain informed about any changes.

What We Collect

We may collect the following information:

• Name and job title.
• Contact information, including email address and mobile number.
• Demographic and account information, including postcode, address, login name, preferences, and interests.
• Information relating to your use of the Services, including your phone number, address, email address, billing details, and invoices.
• Information relevant to customer surveys and promotional offers.
• App installation, uninstallation, and information about other installed applications, where permitted.
• Where you register as a Driver Partner, we may collect your location, profile picture, government-issued identity documents, KYC documents, bank account details, utility bills, and vehicle-related documents.
• Vehicle documents may include registration certificates, insurance, pollution certificates, driving licences, and vehicle fitness documents.
• Call and SMS-related details that may be shared with customers while providing the Services.
• Driver Partner background-check and identity-verification information, including driving history, criminal-record information where permitted by law, and proof of the right to work.
• With your consent, information required to access device features or applications for fraud-prevention purposes.
• Contact numbers selected and shared by a Driver Partner participating in a referral programme.

You may request a review of the information you have provided. Haulerr will take reasonable steps to correct or amend personal information or sensitive personal data found to be inaccurate or incomplete, where feasible.

Haulerr will not retain sensitive personal data longer than required for the lawful purposes for which it was collected.

What We Do With the Information We Gather

We use the information to understand your requirements, operate the Haulerr App, and provide better Services.

We may use your information to:

• Allow you to use the Services and perform our obligations under contracts entered into between you and Haulerr.
• Enable you to initiate and complete transactions.
• Manage your Haulerr account and understand your app usage.
• Process payments relating to transactions and provide related Services.
• Respond to comments, reviews, questions, and customer-support requests.
• Communicate important notices, updates, and changes to the Services.
• Track order status and the delivery or processing of Services.
• Improve, personalize, and develop the Haulerr App and Services.
• Use information for other purposes with your consent.

Marketing and Research Communications

We may periodically send promotional emails or SMS messages, or make voice calls, regarding new products, special offers, or information that may be relevant to you.

We may also contact you for market-research purposes by email, SMS, voice call, fax, or mail.

You may opt out in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018, or as otherwise specified. To opt out, contact us at +91 7990699101.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access, misuse, alteration, or disclosure, we maintain suitable physical, electronic, and managerial safeguards in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We do not retain information longer than reasonably necessary for providing the Services or for any period required under applicable Indian law.

You are responsible for keeping your account information and other data obtained through the Haulerr App confidential.

Disclosure

We may disclose certain personally identifiable information to third-party service providers, including:

• Information you provide, such as your name, email address, mobile number, and language preference.
• Information collected while you access or use the Services, including device information, location information, and network carrier information.

Where permission is enabled, we may collect precise or approximate foreground location data from your mobile device. Haulerr may collect such data from the time a Service is requested until it is completed and while the app is running in the foreground.

Location information may be used to improve pick-up accuracy, provide safety features, prevent and detect fraud, generate receipts, provide customer support, and associate Driver Partner trip information with a customer’s account.

Information may be shared with contracted third-party service providers for:

• Personalizing the Haulerr App and improving user experience.
• Performing behavioural analytics.
• Supporting Services through vendors, consultants, marketing partners, research firms, payment processors, and business partners.
• Carrying out academic research with academic partners.
• Sharing a Driver Partner’s name, phone number, and profile picture with users where necessary to provide the Services.

We may disclose information to government authorities, law enforcement agencies, or organizations assisting us when required by applicable law, a lawful order, or a legal process.

Information may also be disclosed where necessary to prevent or investigate identity theft, fraud, abuse of Services, or other unlawful activity.

We may share information with our parent company, subsidiaries, or affiliates for legitimate internal or business purposes.

We may also disclose or transfer information in connection with a merger, consolidation, restructuring, acquisition, financing, or sale of all or part of our business or assets.

Deletion of Information

Upon deletion of your Haulerr account, or after receiving a written deletion request, we will delete your personal information except where retention is necessary for safety, security, fraud prevention, legal compliance, enforcement of rights, dispute resolution, or legitimate business requirements.

Certain information, including geolocation, trip records, transaction history, and related data, may be retained where legally or operationally required.

Requests for deletion of personal information may be sent to support@haulerrww.com.

After deletion of personal information, Haulerr may be unable to provide Services for which that information was necessary.

Prohibited Activities

In accordance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, modify, publish, transmit, store, update, or share information that:

• Belongs to another person and for which you do not have the necessary rights.
• Is defamatory, obscene, pornographic, paedophilic, invasive of another person’s privacy, insulting, harassing, libellous, racially or ethnically objectionable, or contrary to applicable law.
• Is harmful to children.
• Infringes any patent, trademark, copyright, or other proprietary right.
• Violates any law in force.
• Deceives or misleads the recipient about the origin of a message.
• Knowingly communicates false or misleading information that may reasonably be perceived as fact.
• Impersonates another person.
• Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order.
• Contains a software virus or other code, file, or program intended to interrupt, destroy, or limit the functionality of a computer resource.
• Is patently false or untrue and is published with intent to mislead, harass, cause financial gain, or cause injury.

In the event of non-compliance with applicable laws, this Policy, or the Terms & Conditions, Haulerr may immediately suspend or terminate a user’s access to the Haulerr App, remove non-compliant information, or take both actions.

Withdrawal or Non-Provision of Data

You may choose not to provide requested information. You may also withdraw previously given consent at any time by sending a written request to Haulerr.

Where required information is not provided, or consent is withdrawn, Haulerr may be unable to provide Services for which that information is necessary.

How We Use Cookies

A cookie is a small file placed on your device with your permission. Cookies help analyze web traffic, recognize when you visit a website, and allow web applications to respond to you as an individual.

Cookies may help tailor website operations to your needs and preferences by gathering and remembering information about how you use the website.

We use traffic-log cookies to identify which pages are used. This helps us analyze website traffic, improve the website, and tailor it to customer requirements.

Cookies do not provide Haulerr with access to your computer or to information other than the information you choose to share.

You may accept or decline cookies. Most browsers accept cookies automatically, but browser settings can usually be changed to decline them. Disabling cookies may prevent you from taking full advantage of the website or Haulerr App.

Links to Other Websites

The Haulerr website may contain links to third-party websites, including links presented through advertisements. Once you leave the Haulerr website, we do not control the external website or how it handles your information.

External websites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy of the relevant website before providing personal information.

Haulerr does not sell, share, rent, or trade collected information except as described in this Privacy Policy or as disclosed when the information is collected.

We will not disclose or share your personal information with third parties unless we have your permission or are required by law to do so.

You may request details of the personal information held by Haulerr in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

If you believe that information held by Haulerr is inaccurate or incomplete, please contact us. We will take reasonable steps to correct information found to be incorrect.

Contact Us

For questions regarding this Privacy Policy, or to report a suspected breach of this Privacy Policy, contact Haulerr using the details below:

Email: support@haulerrww.com

Phone: +91 7990699101

Grievance Officer

For queries or concerns regarding the processing or use of your data or this Privacy Policy, you may contact the Grievance Officer:

Grievance Officer
Haulerr
Email: info@haulerrww.com
Phone: +91 7990699101

For general questions or concerns regarding Haulerr Services, email support@haulerrww.com.